Shipping Policy

At Koa and Ken Canoe, we strive to provide our customers with the best possible shopping experience. We understand that receiving your order in a timely and cost-effective manner is important, and we aim to ensure that your package arrives quickly and in excellent condition.

Shipping Rates and Methods
We use trusted shipping carriers, including DHL, UPS, and FedEx, to ensure our customer order arrives in a timely and secure manner.

For international shipping, we offer both Economy and Priority shipping. International shipping rates are based on the weight of the package and the destination country. Please note that international customers are responsible for any customs or import duties that may be charged by their respective countries.

Processing and Delivery Times
All orders are typically processed within 2 business days after the order is placed. Delivery times will vary based on the shipping method customer selected at checkout and the destination address. Estimated delivery times will be provided during the checkout process.

Please note that shipping times may be delayed during peak holiday seasons or due to unexpected circumstances such as extreme weather or carrier delays. We will do our best to keep you informed of any changes or delays in your order’s delivery.

Order Tracking
Once your order has been shipped, you will receive a tracking number via the email you provided at checkout (kindly ensure you enter your email address). You can use this tracking number to check the status of your order and estimated delivery date.

If you have any questions or concerns about your order’s shipping status, please contact our customer service team at info@koakencanoe.com for assistance.