Refund policy

Koa & Ken Canoe provides a 7-day return policy, allowing you to request a return within 7 days of receiving your item.

To qualify for a return, the item must be in its original condition – unworn, unused, and in its original packaging. You will also need to provide the proof of purchase.

To initiate a return, please contact us at info@koakencanoe.com. Please note that customers are responsible for covering the return shipping costs.

Return address is: PO Box 14, Kailua, HI 96734

Once your return is approved, we will provide you with instructions on how and where to send the package. Items returned without prior approval will not be accepted.

For any questions regarding returns, feel free to reach out to us at info@koakencanoe.com.

Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the issue and resolve it promptly.

Refunds
After receiving and inspecting your return, we will notify you of the refund status. If approved, the refund will be processed to your original payment method within 10 days. Note that it may take additional time for your bank or credit card company to post the refund.

If more than 20 days have passed since your return was approved and you haven’t received your refund, please contact us at info@koakencanoe.com.